Frequently Asked Questions

How Do I Place An Order?

Shopping with us is super easy! Just follow these steps:

  1. Choose the product type (bedding, cushions, dining) and then the category type (luxury, embroidered, etc).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
  3. Select preferred item and click ‘ADD TO BAG’. You will be taken to your shopping cart, where you can either choose to ‘CONTINUE SHOPPING’ or process your order by clicking the ‘CHECKOUT’ option.
  4. currently we are providing ‘cash on delivery’ and ‘credit card’ payment options nationwide.
  5. Confirm the order.
  6. You will receive an email confirming your order.
  7. You will receive a phone call on the next available working day to reconfirm your order after which it will be processed for shipping.
What If I Change My Mind After Placing An Order For A Product?

At mahrosh.pk we will place a confirmation call after we receive your order. You have the right to edit or cancel the order at that time, however once your order has been confirmed and processed, you cannot make any changes. For any additional required assistance you can call our Customer Service team at +92310754006. Please review our Exchange & Refund policy for any exchanges or refunds.

Are My Personal Details Safe?

Our website has been designed in such a way that the use of your personal data will be minimal and will not exceed the original purpose for which it has been collected and/or processed.

What Is Meant By The Thread Count Of Mahrosh Products?

Thread count means the total number of threads in a square inch used to weave the cloth. Higher thread count indicates a more superior quality in comparison to a lower thread count. We are proud to inform that all our products are of premium quality and impeccable standards having thread counts ranging from T120 – T500.

How Long Will My Order Take To Arrive?

Delivery time depends on the type of product selected. Most products are shipped and despatched from our head office within 5-7 working days, whereas customized products delivery can take up to 15 working days.

How Much Do I Pay For Delivery Charges?

We offer FREE delivery within Pakistan on orders above PKR 2999/-. On orders below this amount, you will be asked to pay a minor delivery free depending upon your order.

What Should I Do If I Receive A Faulty Item/Incorrect Order?

Mahrosh only sells items in perfect condition so, in the rare event of receiving a faulty item or an order that you did not place, please contact our customer service team immediately.

What If I Want Products According To My Specific Mattress Size?

In case you are unable to find the size required for your bedding, you have the option of ordering our customized bedding, which will be tailor-made specifically to your desired sizes. Please speak to our Customer Services team at +923107540006 for further details.

Is Delivery Option Available For All Cities In Pakistan?

Yes, we are delivering products nationwide using ‘TCS’ courier service along with other courier service providers.

Is International Delivery Option Available?

Unfortunately at the moment we are not delivering orders worldwide. We do offer shipping to some countries. You can contact our customer service for more details.

However we will soon be launching international delivery worldwide! Please subscribe to our newsletter to be notified and follow us on Facebook and Instagram to stay updated with all Mahrosh news, events and promotions.

What Is The Personalized Cushion Option And How Can I Utilize It?

In our luxury bedding category we offer personalized single or double (His & Her) cushions to go along with our bed sets. These can be customized according to your personal preference – meaning you can have your name/initials embroidered onto the cushions in a color of your choice to go along the preferred bed set chosen by you.

To order a personalized cushion:

  1. Select the given option (displayed with all luxury bedding sets)
  2. Scroll down the page to enter your name or initials.
  3. Choose your desired font and thread colour for embroidery.
  4. Click preview to view an image of how the customized cushion would turn out.
  5. If satisfied, proceed further with your order.

Still have a question?

Please contact us for more information.

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